This policy is part of DG Keukens’s general data protection compliance documentation.
This data protection policy explains how DG Keukens collects and processes personal data shared by you when you visit our website and use the various services of DG Keukens.
DG Keukens is the data controller for personal information collected through DG Keukens websites and services, unless otherwise specified. DG Keukens’s processing of personal data complies at all times with applicable requirements, including security requirements arising from data protection regulations.
DG Keukens processes personal data of you and other users of the DG Keukens website. DG Keukens processes all your personal data very carefully in a confidential and secure manner.
The basis for processing your personal data is to respond to your request or to perform an agreement you have entered into with DG Keukens. The basis may also fall under the condition of legitimate interest of the General Data Protection Regulation. This means that the processing of your personal data is of significant importance for us to fulfill the obligations we have as a company. In addition, we process your personal data to comply with our legal obligations.
DG Keukens normally only processes standard personal data, including order number, name, address, telephone number and e-mail address. Sensitive personal data is normally only collected based on consent or the need for us to enforce or establish a legal claim.
DG Keukens stores your personal data in order to enter into a transaction based on an order, a quotation or a delivery of products from DG Keukens:
When you visit our website, we store your personal data for cross-marketing and cross-campaigns as well as for the sale of products and services related to our products and services.
If you submit a request to DG Keukens for a quote or place an order, we will retain your personal data to fulfill your order regarding our products and services.
If you book a meeting related to a DG Keukens kitchen, bathroom or cloakroom solution, we will store the personal data you submit via our booking form. This forms our legal basis for processing and storing your personal data.
If you sign up for the DG Keukens newsletter, DG Keukens is obliged to store the personal data that you send via our registration form. This forms our legal basis for processing and retaining your personal data until you withdraw your consent. You can revoke your consent at any time by clicking “unsubscribe” at the bottom of our email newsletters.
If you submit an objection to a DG Keukens concessionaire or store, DG Keukens is required to retain the personal data you submit in order to process your request. This forms our legal basis for processing and storing your personal data.
If you contact us regarding the purchase of products and services, DG Keukens is obliged to retain the personal data for the development, production, sale, marketing and maintenance of products and services related to the kitchen, bathroom and wardrobe that you want to buy from DG Keukens, either online or in a DG Keukens store.
If you submit a request via email, our website and/or our social media channels, we receive certain information from you. For example, if you contact DG Keukens via Facebook, we receive information about you via Facebook, such as your name and a photo. However, the data we receive depends on your privacy settings on Facebook.
If you contact us via our contact form, we also store your personal data, including your name, email, telephone number, postal code and city as well as the purpose of the request.
If you contact us by telephone, we will, if necessary, record your name and the purpose of your request. We do this so that we can respond to your request and to document the requests DG Keukens receives. However, we only store the relevant data that you provide to us by telephone in DG Keukens’s systems. DG Keukens Removal Policy.
DG Keukens requests that you do not send us any unnecessary, sensitive or confidential personal data about you via Facebook, LinkedIn or the website. Your data is confidential and only relevant employees and departments have access to your data. In addition, access to our systems is protected by a separate and individual code.
DG Keukens may process and store your personal data and your activities in order to link such data with other data that DG Keukens already has, or has received from other parties, such as cookies.
1. If DG Keukens updates systems, products or communication channels, DG Keukens uses your consent to inform you about this and give you the opportunity to reconsider your consent.
2. If you register or sign up for an appointment on the DG Keukens website, you give DG Keukens permission to process and store the specified data in accordance with the stated consent conditions.
You can always contact DG Keukens if you have general questions or if you want to request personal data or other information about you. You can always ask us to delete your personal data by contacting DG Keukens at info@dgkeukens.nl
DG Keukens regularly reviews the registered personal data and removes personal data that is no longer relevant for processing.
We will delete your personal data if we no longer need to process or store it to fulfill one or more of the above purposes. However, we may process and store your data for a longer period of time if we are required to do so by law.
Data protection law does not contain rules on when personal data must be deleted. This must be decided by us as data controller in the individual situation. In doing so, we place particular emphasis on whether the continued retention of personal data serves a business purpose.
By default, DG Keukens retains all customer personal data for the period specified in the warranty of the purchased product(s) from DG Keukens. For some individual customers, DG Keukens has a longer retention period, but in that case you will be informed about this separately. However, we do not delete personal data if the data is necessary to establish or defend a legal claim, for example if a dispute arises or as a result of outstanding financial problems between you and DG Keukens, which means that DG Keukens will keep your personal data for longer than 10 years, from the end of your customer relationship.
DG Keukens retains your personal data to document the customer relationship in case of a dispute regarding the service/product that DG Keukens provided.
DG Keukens keeps your personal data confidential and has also implemented technical and organizational security measures with the aim of protecting your personal data against accidental or illegal destruction, loss or damage, as well as against the disclosure, misuse or processing of your personal data by unauthorized persons, whereby the data protection regulations is violated.
All relevant DG Keukens employees will only process personal data for the purpose in question and personal data will only be processed by a third party if there is a separate and factual basis for doing so.
In addition to DG Keukens’s access to your personal data, DG Keukens also allows access for data processors. This may include, but is not limited to server and other IT providers.
The storage or the establishment of access to the data at the location of the data processors is subject to specified rules and data processing agreements are signed by all data processors who must, among other things, ensure an appropriate level of security, for example that unauthorized persons do not have access to your data .
The establishment of access to your data is therefore solely due to the data processor providing a technical or system service to us or providing support for the business and detection of errors in the framework set up by DG Keukens.
1. In accordance with the fulfillment of an agreement between DG Keukens and partners, DG Keukens processes your personal data for development, production, sales, marketing and maintenance purposes related to our kitchen, bathroom and wardrobe products.
2. DG Keukens uses third party providers to process the personal data you have submitted to our website and other web services.
3. DG Keukens uses third party IT suppliers, such as data processors, in connection with operational and IT security tasks (such as backup, website hosting, etc.) who process your personal data on our behalf once DG Keukens has signed a data processing agreement (a written agreement for ensures that personal data is stored and/or processed within the legal framework of the European General Data Protection Regulation (GDPR).
4. DG Keukens uses external development, marketing and sales related units that process your data on our behalf, but only after signing a data processing agreement.
Your personal data will not be disclosed to third party recipients without your consent, except as described above. We do not engage in commercial sales of data under any circumstances. DG Keukens only discloses personal data if there is a legal basis for doing so.
In certain circumstances and in accordance with the law, it may be necessary to disclose personal data to government authorities. We may also need to disclose your personal data to establish, exercise or defend our legal rights.
If you disclose personal data about persons other than yourself, DG Keukens encourages you to inform the persons concerned about the disclosure and about the transfer and to obtain their consent.
You have a number of rights as a result of the processing of your personal data by DG Keukens. You can read more about it below, but you can always contact us if you have any questions. DG Keukens strives to answer all questions as soon as possible and at the latest within 30 days.
1. Right to access your own personal data
You have the right to know what personal data we process about you, what the purpose is, how we obtained the data, how long we keep it and to whom we may disclose it. You can request to view it at any time. And you don’t have to provide a reason for the request.
2. Right to correction of incorrect personal data
If DG Keukens processes incorrect or misleading data about you, you have the right to request that we correct the data. Upon receipt of such a request, we will ensure that your data is corrected/deleted.
3. Right to be forgotten
We are in some cases obliged to delete your personal data before the time when we would normally delete it. This applies if we no longer have an actual purpose for processing the personal data, if a consent has been revoked, if the personal data has been processed illegally or if it must be deleted to comply with a legal obligation, or if you object against processing. These rights have been taken into account when determining the company’s deletion policy.
4. Right to object
In certain cases you have the right to object to our processing of your personal data. If we receive an objection from you, we will assess whether we should restrict the processing of personal data until we have verified whether our legitimate interests override the interests of the customer.
5. Data portability
In some cases, you have the right to receive your personal data in a commonly used and machine-readable format so that you can transfer it to another data controller. If technically possible, we can also transfer the data directly to the new data controller at your request.
6. Revocation of consent
If you have given consent with regard to the processing of your personal data, you can revoke it at any time. We will then stop processing the personal data to which the consent applies if there is no other legal basis to continue processing your personal data.